IT Service & Operations Manager at Ayvens in Dublin, Leinster, Ireland

IT Service & Operations Manager Location: Dublin At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Who are Ayvens? Ayvens is a leading global mobility player, managing over 3.3 million vehicles across more than 44 countries. We provide full-service leasing, flexible subscription services, fleet management and multi-mobility solutions to customers of all sizes, supported by a strong focus on digital transformation and sustainable mobility. Who are Ayvens Ireland? Based in Leopardstown, with a secondary office in Ballymount, Ayvens Ireland leads the Irish vehicle leasing and fleet management market. We have more than 100 people in Dublin focused on the Irish market and are part of a multinational workforce of more than 15,000 colleagues worldwide. The Role We are looking for an IT Service & Operations Manager to take a lead role in the day-to-day coordination, oversight and improvement of IT services across Ayvens Ireland. This is a key local role within a small and highly integrated Digital & IT team. You will help ensure reliable end-user support, strong local operational control, effective vendor engagement, and practical service improvement across a complex technology landscape spanning local systems, global teams and outsourced providers. This role is primarily about operational ownership, coordination and service control rather than traditional line management of a large team. Key Responsibilities Coordinate day-to-day IT service delivery for Ayvens Ireland, ensuring incidents, requests and service issues are progressed effectively. Maintain a strong operational view across support demand, service risks, bottlenecks and open issues. Oversee end-user support services, including ticket triage, prioritisation, escalation and follow-through. Act as a key local escalation point for complex operational issues. Coordinate with outsourced providers, global support teams and specialist vendors to drive service outcomes for the business. Support operational security, access, control and compliance-related activity. Help improve service processes, reporting, operational documentation and support standards. Work with project and technical teams to ensure changes are introduced into live support in a controlled and sustainable way. What we are looking for Strong experience in IT service management, IT operations, service coordination or support operations in a live business environment. Experience coordinating service delivery across internal teams, third-party providers and international support teams. Good practical understanding of end-user computing, infrastructure, applications, networks, security controls and vendor-supported services. Strong ownership, follow-through and judgement in a fast-moving operational environment. A calm and structured approach to incidents, escalations and competing priorities. Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Familiarity with ITSM tools and ITIL-based service practices. Qualifications and experience Third-level qualification in Information Technology, Computer Science or a related discipline, or equivalent relevant experience. At least 5 years’ experience in IT service management, IT operations, service delivery, or a senior service/support operations role. Experience in a regulated or operationally demanding environment would be an advantage. What Ayvens offers A competitive salary. A bonus with achievable targets. A pension scheme. Hybrid working and work-life balance support. Opportunities for training and development. Opportunities for progression both locally and globally. A collaborative working environment within a small, experienced local team, supported by a large international organisation. How to apply Email hr.ie@ayvens.com with your CV and a brief outline of why you are the right person for this role. Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.