Customer Service Executive at Ayvens · Bristol

Customer Service Executive Location: Bristol CEC At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We’re looking for a Customer Service Executive to join our Ayvens Corporate Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. In this role, you’ll provide a professional, responsive front‑line service to drivers, fleet customers and partner organisations. Acting as the first point of contact, you’ll handle calls and emails, resolving queries efficiently and effectively. You’ll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction. The key responsibilities of the role are as follows: Handle incoming calls and emails from drivers, fleet contacts and partners Resolve customer queries quickly and accurately, taking full ownership of outcomes Work with internal teams to ensure more complex issues are followed through to resolution Provide clear and timely updates to customers to minimise repeat contact Deliver tasks and processes in line with agreed service levels (SLAs) Use internal systems effectively to manage queries and track activity Build strong relationships and trust with customers through professional, friendly service Skills & Experience Strong communication skills, both written and verbal Excellent customer service and the ability to build rapport quickly Calm and professional approach when handling customer queries Strong organisational skills and attention to detail Able to manage workload and prioritise effectively Comfortable using systems and learning new tools Problem solving and ability to look for process improvements, Ability to influence others, manage difficult situations What we offer Rewards & Financial Benefits Salary £27,030 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.