Business Analyst II at Axon in Seattle, WA

Summary: Axon is on a mission to Protect Life by addressing critical safety and justice issues with their ecosystem of devices and cloud software. The Business Analyst II will collaborate within deployment teams to capture customer requirements, design solutions, and ensure successful client engagements. Responsibilities: - Work as member of the Software Services Team - Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements - Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions - Collaborate with the customer to configure the system to achieve their business outcomes - Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes - Design, administer, and document functional acceptance tests and training Required Qualifications: - Bachelor in Business, Operations, Computer Science, or Engineering - Experience managing process improvement or facilitating change management amongst teams - Demonstrated outcome-driven thinking. Can make hard tradeoff assessments - Willingness to join forces and drive company-wide initiatives across multiple departments - Demonstrated leadership experience - Self-starter who thrives with problem-solving and embraces ambiguity - Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information Preferred Qualifications: - Experience working with or in Law Enforcement - Some coding experience, particularly JSON Required Skills: Business Process Documentation, User Stories, Workflows, Functional Requirements, Solution Architecture, System Configuration, Change Management, Functional Acceptance Testing, Training Documentation, Law Enforcement Domain Knowledge, JSON, Outcome-driven Thinking, Project Management Benefits: Competitive salary and 401k with employer match, Discretionary paid time off, Paid parental leave for all, Medical, Dental, Vision plans, Fitness Programs, Emotional & Mental Wellness support, Learning & Development programs, And yes, we have snacks in our offices, Benefits listed herein may vary depending on the nature of your employment and the location where you work