Remote Customer Support Representative at Axis… · Remote

Summary: Axis Construction Management is a company that provides construction project management and related services to commercial clients. They are seeking a Customer Success Specialist to ensure clients receive timely and professional support while guiding them through their user experience. Responsibilities: - Serve as the primary contact for our current clients, providing timely and professional support via chat, email, WeChat, and phone - Respond to clients inquiries regarding materials and platform usage, ensuring accurate, timely, and professional communication - Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved - Guide customer through the journey and help ensure students receive a smooth and positive learning experience - Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience - Maintain a high standard of service quality, empathy, and professionalism in every interaction - Contribute to customer success initiatives, operational improvements, and user-experience optimization projects Required Qualifications: - Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired - Fast learner with the ability to understand complex processes, policies, and product details - Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations - Excellent communication skills; capable of explaining information simply, professionally, and empathetically - Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting - Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families - Tech-savvy and comfortable using multiple communication tools and internal systems - Excellent verbal and written communication skills - Fluency in Mandarin is required; proficiency in English communication is essential Required Skills: Customer service experience, Fluency in Mandarin Important Skills: Tech-savvy Nice-to-Have Skills: Empathy, Fast learner Benefits: Flexible Remote Work: Work from anywhere that suits you best!, Performance-Based Commission: Rewarding hard work with extra earnings., Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.