B2B Sales & Operations Coordinator at Away in New York, NY

Summary: Away is a company that believes travel makes us better, offering a range of luggage and travel essentials. They are hiring a B2B Sales & Operations Coordinator to execute the corporate sales process and support the sales strategy, ensuring efficient operations for their corporate gifting program. Responsibilities: - You’ll execute the end-to-end corporate sales process from initial inquiry through to final fulfillment, ensuring 100% accuracy in personalization and shipping logistics - You’ll serve as a primary owner of B2B data entry, ensuring all client interactions and order details are captured to provide a "single source of truth" for the team - You’ll coordinate targeted outbound prospecting campaigns to generate new interest within key priority verticals - You’ll proactively identify friction points in the B2B customer journey and partner with your manager to design more efficient workflows - You’ll be the day-to-day point of contact for the portal, troubleshooting user friction points, and escalating technical bugs to the Product/Tech teams to ensure a smooth automated UX - You’ll process complex personalization and global logistics requests that fall outside the automated system, providing high-quality service for high-touch clients - You’ll monitor the automated sales funnel for stalled leads or system errors, taking immediate action to resolve issues and maintain revenue flow - You’ll assist in identifying and qualifying high-potential accounts that require personalized outreach, generating a pipeline for the broader B2B team - You’ll serve as a Brand Ambassador at industry events, conferences, and tradeshows to generate awareness and support lead-generation efforts Required Qualifications: - You have a minimum of 1 years of experience in sales operations, account coordination, or in a high-volume administrative role - You are highly organized and detail-oriented, with a proven ability to manage multiple tasks or orders simultaneously without losing accuracy - You are an excellent verbal and written communicator, with the ability to act as a exemplary point of contact for both internal production teams and external clients - You have experience working in CRM Systems, as well as experience using Excel/Google Sheets to track data and maintain 'source of truth' data - You are a proactive and creative problem solver that is excited to bring solutions to the table - You thrive in a 'no ego' environment and are happy to roll up your sleeves to support the team, whether that's preparing a last-minute sales deck or troubleshooting a shipping error at the warehouse - You're creative and innovative; you love to build great new things that are fresh and unique while staying on brand - You're agile, and motivated by a fast-paced and ever changing environment - You're passionate about transforming travel for all (but that's a given!) Required Skills: Sales operations, Account coordination, CRM systems, Excel, Google Sheets, Data entry, Sales funnel management, Logistics management, Agility Benefits: Health insurance offerings, 401(k) (with a company match!), Paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!), Discount codes, product stipends, and giveaways, Company-sponsored volunteer and charitable opportunities