Information Technology Support Specialist -… at AWARE · Billings

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as an information technology support specialist .

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Assists in the management of AWARE’s IT Help Desk to determine and resolve problems received from staff.
• Interact with numerous computer platforms.
• Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Configure, monitor, and maintain security camera systems and Access control systems.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system.
• Orders computer supplies.
• Assesses functional needs to determine specifications for purchases.
• Assist with fieldwork as requested
• Assists in the development and review of written policies and procedures governing all aspects of the Information Technology Department
• Update and maintain company contacts
• Set up and load computer equipment with required items and prepare computer equipment for operation
• Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals, or supervisor.
• Performs tasks necessary to prepare computers for delivery to requesting staff.
• Able to react to change proactively, handle other essential tasks as assigned, and office work as assigned.
• Maintains log of all work by utilizing IT helpdesk system; able to pull, terminate, and test low voltage wiring.
• Performs necessary tasks within Microsoft 365 environment.
• Other tasks as assigned

Talents, skills, and abilities:

• Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience.
• Well documented work-related history noting skills, knowledge or experience in information technology.
• A Valid Montana Driver’s License and clean motor vehicle record required
• Knowledge, skills, and a well-documented work history in information technology and computer science.
• Knowledge of electronic equipment, hardware, software, applications.
• Excellent verbal and written communication skills.
• Experience within Microsoft 365 environment.
• Excellent Microsoft Office Skills.

Benefits:

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.

AWARE’s benefits include:

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.