Incident Management at Avtech Solutions Inc in Philadelphia, PA

Job Description

Hi, This is Bavithra from AVTECH Solutions Inc. I have an Open Requirements for this below Position. Please go through the Job Description and are you comfortable for this position reply me. Job: Incident Management Location: Philadelphia - PA Job Description: • Leads all Sev1 and 2 outages – takes control, directs, redirects individuals, gets all required people on the bridge, is responsive and communicative, • Reviews SAMS verbiage and drives for it to be sent within 15 mins, tracks Brouha creation and all updates to it, drives LS individuals • Keeps track of all outages (including Sev 3 and 4) during that shift • Keeps track of left shift opportunities during outages • Distributes individuals for various tasks during the shift including but not limited to bridge mgmt., reports, shift left activities..etc and tracks their performance • Validates reports that go out from the team • Monitors the alert queue and pushes agents to work/close incidents • Watches radiation board and any trends in alerts which may cause an outage • Keeps track of alerts that are noise, automation tools usage • Implements any new processes or changes in processes • Provides feedback to individuals on quality, process gaps, performance..etc • Generates performance reports for the shift • Ensures all incidents(Brouha and SI’s) opened by individuals in the shift are closed or have legitimate reasons for being open • Hands over the shift to the next lead with all required updates

Qualifications

Any Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.