Client Services Coordinator at Avison Young in Cambridge, Ontario, CA

Our Story

**About You:**You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.If this sounds like you, well, then you will love the culture at Avison Young!**About Us:**Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other’s backs. This makes Avison Young a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too! Avison Young has been recognized as one of Canada's Best Managed Companies for the 15th year in a row, with a Platinum Club designation!

Overview

The Client Services Coordinator is a hands-on operational role responsible for supporting daily office operations, documentation processes, and brokerage service coordination across the office. This role acts as a key operational partner to the Managing Director and Senior Operations Manager, ensuring accuracy, efficiency, compliance, and service consistency.

The base salary is aligned with market data and is estimated to range from $50,000-$60,000 with the ability to achieve additional compensation through a bonus. Within this range, individual pay is determined by work location and other factors, including relevant education/training, experience, and internal equity. This posting is for an existing vacancy within our organization.

Responsibilities

Deal & Brokerage Support

• Coordinate deal processing with agents and the Accounting Department
• Support transaction intake and documentation workflows in alignment with centralized processes
• Provide backup support to the CSC team during peak periods, absences, or high-volume cycles
• Help maintain service consistency and turnaround timelines across the office
• Support brokers with scheduling, property tours, and administrative coordination as needed

Marketing & Research Support

• Assist with preparation and coordination of proposals, presentations, and marketing packages
• Support assembly of listing materials while maintaining brand standards
• Update listings on internal platforms and third-party databases as required
• Conduct market research using CRM, MLS, CoStar, Altus, and other industry tools
• Maintain and update CRM records with current client and market information

Operations & Office Support

• Process and code invoices, including payables and Leader Credits
• Support onboarding and offboarding coordination in partnership with HR and Operations
• Track staff vacation, sick days, and time-off records
• Prepare presentations, reports, spreadsheets, and internal business documents
• Coordinate meetings, follow-ups, and action items
• Support operational reporting, expense tracking, and local office initiatives
• Assist the Managing Director and Senior Operations Manager with administrative and operational priorities

Compliance & Documentation Management

• Serve as primary administrative contact for RECO, LSTAR, Cornerstone, and licensing matters
• Prepare, review, and maintain real estate documentation including listing agreements, offers, proposals, commission agreements, amendments, waivers, extensions, and MLS-related agreements
• Track listing expiries and ensure required documentation is completed and compliant
• Maintain organized records and correspondence for property listings and transactions
• Proofread documents for accuracy, clarity, and brand consistency

Office Operations & Facilities

• Act as first point of contact for basic IT troubleshooting and equipment coordination
• Oversee copier, print room, and office equipment functionality; escalate issues as required
• Manage office supply inventory and vendor coordination
• Coordinate facilities maintenance and service providers
• Support client events, staff events, and local office initiatives
• Participate in Joint Health & Safety and First Aid responsibilities

Qualifications

• 3+ years of experience in operations coordination, administrative operations, or commercial real estate support
• Strong understanding of real estate documentation, compliance, and transaction processes (commercial experience preferred)
• Highly organized with strong attention to detail and time management skills
• Ability to manage multiple priorities in a fast-paced, service-driven environment
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM systems, MLS, CoStar, Altus, or similar platforms is an asset
• Strong communication, proofreading, and stakeholder coordination skills

Key Competencies

• Operational execution and accountability
• Organization and process management
• Service orientation and responsiveness
• Discretion and professionalism
• Adaptability in a high-volume environment
• Collaboration across brokerage, operations, and leadership teams

Workplace Type

On-Site

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity.

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

Avison Young welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during the recruitment process. For those requiring assistance, information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!