Student Success Coordinator at Aviation… · Houston

Summary: The Aviation Institute of Maintenance (AIM) is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. The Student Success Coordinator will support students from onboarding through graduation, focusing on retention, certification, and program completion while building strong relationships and addressing barriers to success. Responsibilities: - Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression - Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability - Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion - Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up - Support accommodation requests, resource referrals, and appropriate escalation as needed - Accurately document all student interactions and outcomes - Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics - Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed - Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes Required Qualifications: - High School Diploma or GED - 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role - Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach - Comfortable working in a metrics-driven environment with shared accountability - Proficient with Microsoft Office and willing to learn new systems - A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed Preferred Qualifications: - Associate or bachelor's degree - 1 year of related experience in a proprietary (for profit), post-secondary educational setting Required Skills: Microsoft Office, Metrics-driven environment experience, Student services, Advising, Career services, Workforce development, Recruiting, Proprietary post-secondary educational setting experience, Student-centered approach, Team-oriented approach Benefits: 401(k) with company match, Comprehensive health, dental, and vision insurance, Life insurance options, Paid parental leave, Paid time off (PTO) to promote work-life balance, Tuition reimbursement for continued education, Employee Assistance Program (EAP) for personal and professional support