Onsite Team Lead at AVI-SPL in Mumbai, Maharashtra, IN

Responsibilities

Job Summary:

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

• Review administrative processes and recommend improvements as necessary.
• Responsible for overflow of work as dictated by business needs.
• Maintain current and acceptable procedures for all assigned task.
• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed.
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support.
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Provide client training as needed.
• Adhere to and understand local safety standards for all site duties.
• Setup and troubleshoot various audio/video systems.
• Travel to various job sites as required.

Other duties assigned as needed

Skills and Abilities

• Effectively communicate with employees, customers and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to solder & crimp connectors.
• Ability to work and think independently and ensuring to meet deadline.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.

Education and/or Experience

• Minimum of 1 – 3 years of audiovisual integration experience preferred.
• Formal education in Electronics or related field preferred.
• Minimum of a High School Diploma or equivalent preferred.
• Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat
• Preferred external training:o AMX Intro to Networking for AV Professionals.o Crestron Professional Installation.o Exton AV Associate Certification.o InfoComm Quick Start to the Audio-Visual Industry.o InfoComm CTS General Certification.