Coord, Service at AVI-SPL in Dreieich, Hesse, DE

Responsibilities

WHAT YOU’LL DO

• Maintenance & support contract and renewals administration
• Maintain a service contract tracker
• Communicate information on contract renewals and changes as required to the service delivery teams and Account Managers
• Follow up with Sales teams on proposals to ascertain status
• Keep records / reporting up to date
• Presales support
• Respond to Maintenance & Support quotation requests from Sales Teams, Helpdesk & Regional Service Manager
• Liaise with local / regional partners as well as the Global Deployment team, gaining quotations where required to support proposal
• Managing and updating service team training tracker
• Maintaining staff holiday and on-call support tracker
• Assisting with overtime calculations
• Assisting team with invoices, POs and billing in the ERP (currently SAGE)
• Maintain and update filing system on Sharepoint
• Assisting service team with RMAs and product repairs management
• Generating Welcome / 1 yr Warranty and Renewal letters and dispatching via email to clients
• Maintain spare parts and loan equipment tracker
• Produce monthly reporting as required (internal and external)
• Maintain any required reporting / tracker
• Providing administrative cover for other Service roles, contracts & on-boarding
• General administrative support
• Working closely with Finance Team to assure accurate reporting and forecasting
• Any other duties as assigned by Management according to QMS.

IDEAL CANDIDATE

• Written and verbal fluency in German and English are essential
• The ideal candidate for this position will be able to think and work independently and meet necessary deadlines.
• They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks / projects.
• Other characteristics should include attention to detail, accuracy when inputting data, strong written and oral communication skills, and good problem solving skills.
• Candidates must have a strong Customer focused ethos and work well as part of a team.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other protected group.