Client Services Intern at AvePoint in Jersey City, NJ

Summary: AvePoint is a global SaaS organization focused on customer excellence and operational insights. The Client Services Intern will support various initiatives, gaining hands-on experience with analytics, AI-enabled tooling, and modern service delivery practices. Responsibilities: - Support sentiment‑based data reporting and analysis to surface insights related to customer experience and service delivery - Assist in the development and enhancement of agentic, knowledge‑base driven experiences used by Client Services teams - Contribute to resource activity planning and forecasting initiatives to improve operational visibility - Help generate internal materials and documentation using AI‑assisted and tool‑aided workflows - Build and maintain Power Platform‑based dashboards, reports, and automated experiences - Collaborate with Client Services stakeholders to translate business needs into analytical outputs - Maintain documentation and contribute to internal knowledge repositories and best practices - Using analytics and AI‑enabled tools to analyze sentiment, telemetry, and operational data across Client Services workflows - Creating Power BI dashboards, reports, and summaries that surface trends and 'what we’re seeing' insights for internal stakeholders - Supporting the development of agentic, knowledge‑base driven experiences used by Client Services teams - Assisting with resource activity planning and forecasting by analyzing utilization, demand, and delivery data - Building internal materials, documentation, and presentations to support service delivery, enablement, and operational reviews - Shadowing internal project reviews, delivery syncs, and planning discussions; capturing notes and synthesizing key takeaways - Collaborating with Client Services leaders, operations, and cross‑functional partners to improve repeatability and internal tooling - Presenting project updates and findings through structured weekly check‑ins or project readouts Required Qualifications: - Currently enrolled in a bachelor's or master's degree program in Information Systems, Computer Science, Data Analytics, Business Analytics, or a related field - Familiarity with analytics tools such as Power BI - Foundational understanding of AI or agentic technologies; exposure to Copilot Studio preferred - Functional knowledge of the Microsoft 365 ecosystem - Strong analytical, problem‑solving, and organizational skills - Ability to manage multiple workstreams in a fast‑paced, collaborative environment - Strong written and verbal communication skills - Interest in professional services, customer experience, or SaaS delivery models Preferred Qualifications: - Exposure to Copilot Studio Required Skills: Power BI, AI technologies, Microsoft 365 ecosystem, Data analytics, Customer experience, SaaS delivery models, Analytical skills Benefits: Competitive market‑based internship compensation, Career development and early‑career exposure within a global SaaS organization, Opportunities to learn from and collaborate with experienced Client Services professionals, Comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO)