QA Analyst II at Avantor in Remote

Summary: Avantor is looking for a Quality Assurance (QA) Analyst II to lead investigations and partner directly with customers to address order processing and distribution concerns across all VWR facilities in North America. The role involves identifying root causes, implementing corrective actions, and enhancing the overall customer experience. Responsibilities: - Contribute to the performance of Quality Management System (QMS), ensuring compliance to ISO standards/corporate policies - Participate in the preparation and implementation of QA policies and procedures, perform and manage internal audits, resolve process flow issues, and ensure standards and safety regulations are observed - Document and perform QA activities, such as creating internal audit reports, managing root cause investigations, preparing Corrective and Preventive Action reports (CAPA), communicating directly with customers, creating and administering internal training materials and collaborating among cross functional departments - Root cause investigations related to customers’ complaints against quality process failures/nonconformance's, issue CAPAs and ensure they are closed on time, create and issue formal customer responses, and verify CAPAs are properly implemented - Prepare, participate and host Quality Assurance (QA) related activities and site tours - Create, review, and update controlled documents (SOPs, Work Instructions, Forms, Training Materials) - Identify and implement corrections or process improvements that will ensure the health and compliance of our QMS. Support Lead Auditors with various problem-solving principles, tools and methodologies (e.g., Lean principals, Six Sigma, PDCA, Kaizen, etc.) - Collect, manage and maintain quality data/records, prepare routine/special reports and interpret such information to assess the health of our QMS and make recommendations to management - Participate in the ongoing surveillance and recertification activities required to remain ISO Certified - Supports commercial team as needed to include: preparing for and participating in routine customer calls/events (e.g., Quarterly Business Reviews, Quality Summits, Gemba Walks, etc.) - Attend and participate in departmental and/or corporate events (e.g., Town Halls, Management Review Meetings, etc.) and may serve as the Subject Matter Expert for Quality to support various continuous improvement initiatives, projects, Kaizens, etc - Performs other duties as assigned - Ability to travel 30% Required Qualifications: - Bachelor's degree in science (Biology, Chemistry, Environmental Science, etc.) and/or equivalent experience, education and training - 1+ year of quality and/or customer‑facing experience required; candidates with comparable experience will also be considered - Proficient computer/Microsoft Office skills - Strong knowledge of distribution, manufacturing, or production operations - Excellent communication skills (verbal and written); ability to effectively communicate with customers, registrars and Avantor associates - Strong organizational and time management skills, ability to prioritize work - Ability to document processes and lead consensus for standardization across Avantor network - Ability to travel 30% Preferred Qualifications: - Experienced or certified internal auditor for ISO9001 or related standards/guidance/regulations (ex. GxP, IPEC, etc.) preferred - Project management experience preferred - Experience in using quality management/problem solving principles, tools and methodologies (ex. Lean principals, Six Sigma, PDCA, Kaizen, etc.) preferred - Experience with EtQ or similar QMS software preferred - Knowledge of SAP preferred Required Skills: ISO9001 certification, Quality Management System, Quality management principles Important Skills: EtQ, QMS software, SAP, Project management