Avance Consulting→

Technology Lead – Support Lead at Avance Consulting in Redmond, WA

ExperiencedOn-siteRedmond, WA

Skills

information technologyincident managementservice request resolutionenvironment monitoringtelemetry standardsticket trend analysismentoringanalytical skillstroubleshootingteamworkcommunicationsoftware developmentmaintenancesupport engagementstechnical service operationsagile methodologyeffort estimationstakeholder management

Job Description

Hi,

I hope you are doing good.

I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further

Role: Technology Lead – Support LeadDuration: Full TImeLocation: Redmond, WAQualificationsBasic

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 4 years of experience with Information Technology

Preferred • At least 2 years of experience in software development, Maintenance and Support Engagements • At least 2 years of experience in Technical Service Operations Support Role. • Incident Management, Resolving Service Requests, Environment Monitoring, Building Knowledge Repository. • Experience in working with dependent/ external teams for new requests • Operations improvement by defining telemetry standards, continuous improvement capability through reduction in ticket volumes and productivity loss. • Reporting ticket trends for effective Project management • Should be able to mentor team members and unblock team on technical issues • Should own and strive to achieve team’s productivity and delivery timelines • Should possess excellent analytical and trouble shooting skills • Experience in Agile working Methodology. • Experience in estimating effort using any of the standard estimation techniques. • Ability to work in team in diverse/ multiple stakeholder environment

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Additional Information

All your information will be kept confidential according to EEO guidelines.