Technology Lead - Service Now at Avance Consulting in Cary, NC

Company Description

Warm Greetings!

My name is Srinath and I am a Sr. Technical Recruiter with Avance Consulting. We are a leading consulting company and have been in consulting business for last 10 years. We are primary vendors to several Fortune 1000, Investment Banks and Financial companies.

I found your resume on one of the job boards and it looks to be a good fit for an open position we have. Please review the job description listed below. If you are interested, please respond with your updated resume or give me a call on 732-276-9933 Ext 238 at your earliest convenience. If you are not looking for new roles, please forward this email to someone either from your professional network or friends who are looking for new opportunities since we have an excellent referral program.

Job Description

Hi,

I hope you are doing good.

I have Opportunity with one of my client, please find below Job Description for your review. If you are interested please forward me your updated resume along with your contact details to discuss further

Role: Technology Lead - Service NowDuration: Full TIme / PermanentLocation: Cary, NC

Qualifications Basic • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technology.

Preferred • At least 5 years of experience in configuration and maintenance of ITSM tools. • At least 4 years experience configuring and maintaining Service Now. • Good knowledge of Java/J2EE technology and framework. • Domain knowledge of Insurance • At least 5 years of experience in application maintenance and support. • Analyze and resolve issues to ensure SLA adherence and customer satisfaction. • Perform ticket triage, prioritization, independent testing, change management processes, implementation activities and post implementation support. • Support client interfacing activities and create the relevant reports in a timely manner. • Excellent written & verbal communication • Strong Analytical skills • Experience working with offshore/onshore resources • Ability to work in team environment and client interfacing skills. • Experience and desire to work in a Global delivery environment. • Ability to work in team in diverse/ multiple stakeholder environment • Experience and desire to work in a Global delivery environment The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Additional Information

All your information will be kept confidential according to EEO guidelines.