Cloud Engineer III (API Gateway) at Availity in Remote

Cloud Engineer III (API Gateway) Location: Remote - United States Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. Availity is seeking a Cloud Engineer III to join our API Gateway team, supporting and evolving our production Tyk Gateway platform. This role is intended for a hands-on, senior-level engineer who thrives at the intersection of platform engineering, cloud infrastructure, and day-to-day operational excellence. The successful candidate will contribute directly to gateway stability, automation, and integration efforts while growing toward deeper architectural ownership over time. This is not an entry-level role nor a pure application engineering position. It is a platform-facing engineering role for someone comfortable working in production systems, debugging complex gateway issues, and translating architectural intent into reliable, repeatable implementations. Sponsorship, in any form, is not available for this position. Location: Remote, US Role qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 5+ years’ experience as a Cloud Engineer or Platform Engineer supporting production systems. Hands-on experience working with API gateways or reverse-proxy technologies (Tyk, DataPower, Kong, Apigee, NGINX, AWS API Gateway, or similar). Strong working knowledge of AWS fundamentals, including networking, load balancing, IAM, and observability tools. Practical experience with Terraform or other infrastructure-as-code tools, with an understanding of how architectural intent maps to deployed resources. Proven ability to debug complex technical issues, follow incidents through to resolution, and contribute meaningfully to root cause analysis. Experience writing clear technical documentation, runbooks, or operational guides. Comfort working across team boundaries and supporting shared platforms used by many downstream consumers. Preferred Qualifications: Direct hands-on experience operating or configuring Tyk Gateway in production. Prior work on platform, middleware, or shared infrastructure teams. Exposure to regulated or compliance-aware environments, where change discipline and traceability are important. Experience integrating gateways with identity providers, centralized logging/metrics, or service discovery mechanisms. Familiarity with containerized or Kubernetes-based environments (EKS or similar). What you will be doing: Implement, operate, and improve the Tyk API Gateway platform in support of Availity’s production workloads. Contribute to the stability and reliability of the gateway by identifying recurring issues, participating in root cause analysis, and delivering durable fixes through code and configuration. Author, maintain, and review infrastructure-as-code (Terraform) for gateway components, environments, and supporting AWS resources. Support gateway configuration and policy development, including routing rules, authentication/authorization integration, rate limiting, and traffic governance. Partner with architects and senior engineers to translate gateway architecture and standards into practical, deployable implementations. Produce and maintain technical documentation and runbooks covering gateway configuration, operational procedures, and common failure modes. Participate in a shared on-call rotation, serving as a responder and escalation partner for gateway-related incidents. Collaborate closely with Cloud Tenant Engineering, Network, Security, and Product teams to support gateway integrations with identity, observability, networking, and downstream services. Assist with platform evolution efforts, including evaluating configuration changes, new gateway capabilities, or adjacent AWS-native services under guidance from senior architects. Availity culture and benefits: Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter video interview Manager video interview Panel video interview Senior Leadership video interview #LI-BD1 Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. Disclaimers: Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family & Medical Leave ActEqual Employment Law PosterPay TransparencyEmployee Polygraph Protection ActIER Right to Work PosterImportant Notice about Employee Rights to Organize and Bargain Collectively with Their Employers