Advice Consultant at AustralianSuper in Melbourne, Australia

Advice Consultant

Location: Melbourne, Australia

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members

Your New Role (12-month fixed term role)

As an Advice Consultant in our Guidance and Advice team, you will be a key point of contact for members seeking financial advice services. You will understand each member’s needs, guide them towards the most appropriate advice pathway and make advice options and processes clear and accessible.

You will also support the delivery of advice services by coordinating appointments, managing member leads and working collaboratively with internal and external stakeholders. Your contribution will help create smooth member handovers and positive service experiences.

Key duties include but are not limited to;

• Engage with members and prospective members by telephone, web chat and written correspondence to understand their financial advice needs.
• Assess member circumstances and determine the most appropriate advice solution, including internal, external and digital advice services.
• Explain advice options, services and processes clearly, enabling members to make informed decisions.
• Coordinate adviser appointments, including bookings, rescheduling, cancellations and adviser allocation.
• Manage member leads and enquiry queues, ensuring advice requests receive timely follow-up.
• Maintain accurate records of member interactions, advice requirements, referrals and outcomes.
• Work with contact centre, complaints, operations and advice teams to resolve enquiries and support positive member outcomes.
• Contribute to process improvements, service optimisation and the adoption of new technologies and systems.

What You’ll Need

• Relevant superannuation industry experience and an RG146 qualification.
• Excellent written and verbal communication skills, including the ability to explain complex financial concepts simply.
• Strong customer service and relationship management skills, with a focus on delivering positive member outcomes.
• The ability to assess different member circumstances and identify an appropriate advice pathway.
• Strong problem-solving, organisational and prioritisation skills, with the ability to balance competing demands.
• High attention to detail and a commitment to accurate records and data integrity.
• Strong digital literacy and confidence working across multiple systems and technologies.
• A collaborative and adaptable approach, with a willingness to learn new systems, technologies and processes.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.