Patient Services Coordinator at Austin Regional Clinic in Bastrop, TX

PATIENT SERVICES COORDINATOR ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ PURPOSE Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS • Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance. • Greets patients and arrives them on computer system. • Verifies insurance eligibility by using online resources, Medifax, etc. • Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable. • Collects payments from patients, posts amounts, and balances drawer for end of day deposit. • Prints face sheets, receipts, and other documents as needed. • Notifies appropriate personnel of emergencies, messages, patient arrivals, etc. • Confirms in advance patient appointments. • Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current. • Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up. • Assists patients with setting up payment plans. • Issues receipts for payment. • Books follow-up appointments. • Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. • Regular and dependable attendance. • Follows the core competencies set forth by the Company, which are available for review on CMSweb. • Works holiday shift(s) as required by Company policy. OTHER DUTIES AND RESPONSIBILITIES • May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts. • Creates master deposit as directed. • Responsible for handling the sort/distribute of Rightfax documents. • Processing onsite release of information requests. • Priority on-sight sorting, scanning, numbering loose papers • Runs wait list report and distributes as directed. • Performs other duties as assigned. QUALIFICATIONS Education and Experience Required:  High school diploma or GED. Experience using a PC in a Windows environment. Preferred: Experience working in a medical setting. Knowledge, Skills and Abilities • Knowledge of medical insurance. • Excellent customer service skills. • Excellent computer, 10-key and keyboarding skills, including familiarity with Windows. • Excellent interpersonal & problem solving skills. • Ability to work in a team environment. • Ability to manage competing priorities. • Ability to engage others, listen and adapt response to meet others’ needs. • Ability to align own actions with those of other team members committed to common goals. • Excellent verbal and written communication skills. • Ability to perform job duties in a professional manner at all times. • Ability to understand, recall, and communicate, factual information. • Ability to understand, recall, and apply oral and/or written instructions or other information. • Ability to organize thoughts and ideas into understandable terminology. • Ability to apply common sense in performing job. Work Schedule: Monday - Friday 8AM - 5PM