Front Desk Supervisor at Auro Hotels in Herndon, VA

FRONT DESK SUPERVISOR Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Major Responsibilities  Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.  Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.  Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.  Maintains a favorable working relationship with all company associates to foster and promote a positive working environment. Essential Job Functions  Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.  Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc.  Manage multiple activities often in stressful situations.  Works with associates to provide outstanding customer service to guests.  Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.  Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.  Ability to negotiate with confidence and to persuasively resolve guest issues.  Communicate and counsel associates as necessary.  Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.  Organize oneself, one’s work, and the efforts of others and be attentive to detail.  Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.