Auriens→
Assistant Restaurant Manager at Auriens in City of London, England, GB
Skills
Job Description
ABOUT THE ROLE
As Assistant Restaurant Manager, you will support the Restaurant Manager in overseeing the day-to-day operations across our food and beverage outlets: Culfords Restaurant (including two private dining rooms – 80 covers), the Speakeasy Bar, the Library and In-Apartment Dining
This is a hands-on role that requires leadership by example, a keen eye for detail, and a passion for impeccable service. You will be responsible for supporting a multi-skilled F&B team, ensuring seamless and personalised service delivery, and contributing to the training and development of the team.
A proactive and forward-thinking approach is essential. You will be expected to take initiative in identifying opportunities for service enhancements, ensuring all resident requests and orders are followed up promptly and professionally, and supporting a culture of continuous improvement.
You will work closely with the Restaurant Manager and Head Chef to bring to life our unique culinary vision and deliver memorable dining experiences to our Residents and their guests.
ABOUT YOU
We are looking for someone who is enthusiastic, confident, and genuinely passionate about food, wine, and exceptional service. You should thrive in a luxury hospitality environment, have a strong floor presence, and enjoy leading from the front.
The ideal candidate will be proactive, detail-oriented, and demonstrate strong initiative. You will anticipate guest needs, follow up thoroughly, and constantly look for ways to enhance the resident experience.
You will ideally have experience in a similar role within a high-end restaurant or hotel and be eager to grow your leadership skills within a collaborative and inspiring team.
KEY RESPONSIBIITES
- Support the Restaurant Manager in daily operations and deputise in their absence
- Maintain the highest standards of service across all outlets
- Take initiative to improve the guest experience and resolve service issues swiftly and effectively
- Train and mentor F&B team members, to consistently deliver the highest level of service
- Follow up diligently on all resident requests and in-apartment dining orders to ensure accuracy and satisfaction
- Build meaningful relationships with Residents to understand and anticipate their preferences
- Ensure compliance with Health & Safety and Hygiene regulations
- Assist with rota planning and labour management to optimise staffing levels
- Contribute to stock control, ordering, and supplier liaison
- Drive resident engagement through personalised, thoughtful service
SKILLS
Leadership & Service Excellence
- Experience supervising or leading a restaurant or F&B team
- Calm, approachable and professional manner
- Natural ability to engage with residents and team members alike
- Proactive and forward-thinking with strong follow-up habits
- Supportive of a strong, team-oriented culture
- Detail-oriented with high standards of presentation and etiquette
Operational Knowledge
- Solid knowledge of food and beverage operations in a high-end setting
- Strong wine knowledge; WSET or sommelier training advantageous
- Familiarity with EPOS and table management systems
- Understanding of latest trends in luxury hospitality
Financial & Administrative
- Understanding of cost control and basic budgeting principles
- Ability to manage stock and ordering processes
- Competent in Microsoft Office and hospitality software systems
QUALIFICATIONS & EXPEREINCE
- Previous experience in a supervisory or assistant manager role in hospitality
- Background in luxury hotels, private members’ clubs or fine dining preferred
- Hospitality or restaurant management qualification desirable
- Sommelier certification or WSET Level 2+ an advantage
THE BENEFITS
- 33 days Annual Leave
- Life Insurance Cover
- Annual Discretionary Bonus
- Employee Assistance Platform, also offering a range of added benefits
- Various Salary Sacrifice Schemes (C2W, Tech, Home, Car)
- Enhanced Maternity, Adoption and Paternity Pay
- Medicash
- Long Service Awards
- Meal on Shift
- Recommend a Friend
- Dry Cleaning
- 2 Paid Volunteer Leave days per year