Customer Service Clerk at Aureate Group in Tampa, FL

DESCRIPTION Position Summary Our Customer Service Clerk assists the Front End Manager and Customer Service Lead in executing the store's front-of-house operations, including cashiering, customer service, checkout efficiency, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, ensuring that common areas are clean and sanitary, and accurately executing cash handling processes. As a main point of customer contact, this position plays a uniquely important role in the overall success of the store. Key Responsibilities • Streamline the customer experience through fast, friendly, and accurate checkouts. • Delight customers by exceeding their expectations with  best-in-class service. • Carefully bag each customer’s order and offer assistance in loading their cars. • Perform daily cleaning duties, including sweeping the floors, operating the floor machine, cleaning restrooms, and other duties as assigned by the Front End Manager. • Handle customer concerns, complaints, and service recovery professionally and efficiently. • When cashiering, follow all cash handling procedures, including counting down and reconciling tills.  • Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas. • Resolve operational issues quickly to maintain service levels. • Coordinate with store leadership to support overall store operations and customer satisfaction goals.. REQUIREMENTS Qualifications • Relevant industry experience preferred but not required • Basic computer, POS, and cash management knowledge • Strong problem‑solving skills with the ability to make quick, effective decisions • Excellent communication and organizational skills • Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays • Knowledge of food safety regulations preferred, but not required • High school diploma or equivalent required Physical Requirements • Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs. • Comfortable working in varying temperature environments (coolers, freezers, kitchens) BENEFITS • Full-time: Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions • Full-time: 401(k) and Roth 401(k) retirement plans with company participation (if applicable) • Additional voluntary benefits available Compensation • $16.00 - $17.00 per hour