Customer Success Specialist at Auctria · Vancouver

Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada)

🌐 https://auctria.com

Love helping people? Passionate about nonprofits? Join our team!

Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.

We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.

🚀 What You’ll Do:

• Support users via email, chat, and occasionally calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team

💡 What You Bring:

• Customer support experience (email/chat/Zoom)
• Tech-savvy with great communication skills
• Comfortable with Excel and basic web design
• Strong attention to detail and organization
• Legal Resident of Canada fluent English

✨ Bonus Points for:

• Experience in nonprofit fundraising events
• Familiarity with tools like Slack, Notion, Intercom, Enchant
• Remote work experience & self-starter mentality

📅 Schedule:

Choose between:

• 4 x 10 hour days (Thu–Sun, 11:30AM–9:30PM US Pacific time)
• 5 x 8 hour days (Thu–Mon, 1:30PM–9:30PM US Pacific time)

🎉 First Test:

We work with lots of animal rescues—tell us your favorite animal in your application!

Ready to help amazing organizations do more good?

Apply now and grow with Auctria.