Technical Customer Support Specialist, East at Attentive in Remote

Summary: Attentive is an AI marketing platform that specializes in 1:1 personalization to enhance customer relationships. The Customer Support Specialist will serve as the first point of contact for customers, troubleshooting technical issues and providing exceptional support to ensure a seamless user experience on the platform. Responsibilities: - Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution - Troubleshoot technical platform issues - Advise our customer on best-practices with the Attentive platform and its use cases - Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business - Act as first line of defense for triaging & debugging platform health issues - Exceed customer expectations on response quality, timeliness of responses and overall customer experience - Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry - Help translate customer feedback into specific product requirements Required Qualifications: - 1+ years of experience in customer support or a customer-facing technical role - Bachelor's degree (or equivalent experience) - Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat - Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus - Based in eastern time zone, with availability for occasional on-call and rotating holiday coverage - Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments - Collaborative with ability to work effectively across product, engineering, sales, and marketing teams - Comfortable quickly learning and mastering new tools and processes - Growth mindset with a strong interest in startups, software, and entrepreneurism Preferred Qualifications: - Prior experience with SaaS or ecommerce platforms Required Skills: Technical troubleshooting, Customer support experience Important Skills: APIs familiarity, SQL familiarity, SaaS experience Nice-to-Have Skills: communication skills, Detail-oriented, Collaborative, Growth mindset Benefits: Equity, Benefits