Implementation Project Manager at Attentive in Location not listed

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role The Implementation Project Manager (IPM) leads Attentive’s most complex enterprise customer implementations project that often involve multiple business units, global rollouts, data integrations, and cross-functional coordination across Product, Engineering, and Services. This role blends project management discipline, technical fluency, and executive stakeholder management. You will own the structure and cadence of the implementation: defining milestones, managing dependencies, surfacing risks early, and ensuring every internal and customer team remains aligned to the delivery plan. Your goal: to deliver on-time, high-quality launches &  migrations  that set customers up for long-term success on Attentive’s platform. What You’ll Accomplish Project Leadership Lead enterprise-scale, multi-product implementation projects across SMS, Email, Push, and AI - often spanning multiple geographies and customer brands. Create and own detailed project plans, timelines, and governance structures that bring order and predictability to complex customer launches. Drive accountability across Attentive and customer stakeholders, ensuring scope, timelines, and deliverables are clearly defined and met. Manage cross-functional execution across Implementation, Solutions Architecture, Product, Engineering, and Customer Success. Anticipate risks, escalate effectively, and develop mitigation plans that keep projects moving forward without compromising quality. Customer & Stakeholder Management Serve as the single point of project accountability for enterprise customer implementations - representing Attentive’s delivery commitments to senior customer stakeholders. Build trusted relationships with customer project managers, technical leads, and executives. Lead joint steering committees, status updates, and executive reviews to maintain transparency and confidence throughout the implementation. Align internal leaders across Revenue, Product, and Services to ensure decisions are made quickly and in the best interest of customer success. Technical & Operational Coordination Partner with Solutions Architects to ensure technical requirements, data integrations, and platform configurations are correctly scoped and implemented. Coordinate dependencies across internal product surfaces (e.g., data pipelines, APIs, message delivery systems) and external customer or partner platforms. Track project metrics - including implementation velocity, defect rates, launch readiness, and customer satisfaction to measure and improve delivery performance. Capture learnings from each project and contribute to the evolution of Attentive’s implementation playbooks and methodologies. Your Expertise 6+ years of experience managing large-scale implementation or technical delivery projects for enterprise SaaS or martech customers. Proven success leading multi-workstream projects across technical, operational, and business domains. Strong technical fluency in areas such as data integrations, APIs, and platform configuration - able to translate complex requirements into actionable plans. Exceptional communication and executive presence - capable of engaging senior customers and internal stakeholders with clarity and confidence. Expertise in building governance models, risk frameworks, and communication cadences for enterprise projects. Experience with project management tools (e.g., Asana, Rocketlane, Jira, Smartsheet) and CRM systems (e.g., Salesforce). PMP, PMP, or comparable certification is a plus. You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants: The US base salary range for this full-time position is $107,000 - $134,000 annually + equity + benefits Our salary ranges are determined by role, level and location By applying for this position, your data will be processed as per Attentive's Privacy Policy. Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success Learn more about AWAKE, Attentive’s collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.