Associate Implementation Consultant at Attentive in Remote

Summary: Attentive is an AI marketing platform focused on 1:1 personalization, enabling brands to connect effectively with their customers. The Associate Implementation Consultant will support the onboarding and implementation of the marketing platform for small and mid-market customers, ensuring a smooth transition and successful launches of marketing programs. Responsibilities: - Guide small and mid-market customers through onboarding from kickoff to go-live, ensuring timely and successful launches - Manage multiple implementations simultaneously, keeping projects on track against defined timelines and milestones - Configure Attentive platform settings, messaging programs, and basic integrations based on customer needs and best practices - Support data onboarding by importing, validating, and troubleshooting customer data - Lead customer training sessions and educate users on platform functionality and recommended use cases - Communicate project progress, next steps, and risks clearly to customers and internal stakeholders - Partner with Sales, Customer Success, and cross-functional teams to ensure a seamless customer experience - Document implementation details and customer requirements to support successful handoffs post-launch - Identify and escalate blockers or issues, contributing to timely resolution - Contribute to internal documentation, templates, and playbooks to improve onboarding efficiency and scalability Required Qualifications: - 0–2 years of experience in a customer-facing, project coordination, or operations role (internships included) - Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment - Comfort working with data in Excel or Google Sheets (e.g., filtering, formatting, basic formulas) - Strong communication skills, with the ability to explain concepts clearly to customers - Detail-oriented with a focus on accuracy and execution - Eagerness to learn new technologies and develop technical and project management skills - Problem-solving mindset with the ability to troubleshoot and adapt - Collaborative team player who works well across functions - Interest in SaaS, marketing technology, or customer engagement platforms Required Skills: SaaS implementations, Marketing technology, Customer engagement platforms, Data management in Excel, Google Sheets, Project management Benefits: Health & wellness, Equity, Benefits