Financial Service Representative - LendDirect… at Attain Finance · CA

Summary: Attain Finance, through its brand LendDirect, is a leader in consumer finance with over 50 years of expertise. They are seeking a Financial Service Representative to deliver exceptional customer service, drive sales growth, and support delinquency management while ensuring compliance with regulatory guidelines. Responsibilities: - Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism - Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell - Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings - Collaborate with customers on past-due accounts, offering solutions and working toward resolution - Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence - Follow all regulatory guidelines and company policies to protect customer information and company assets Required Qualifications: - Customer Focus: A genuine desire to help others and provide top-tier service in every interaction - Sales Mindset: Confidence in promoting products and services that meet customer needs - Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly - Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges - Adaptability: Willingness to learn new systems and processes in a dynamic environment - Team Player: A collaborative spirit with a desire to contribute to team success - Educational Background: High School diploma or equivalent required - Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we'll train the right candidate Preferred Qualifications: - College coursework or degree is a plus Required Skills: Consumer Finance, Loan Process, Sales Techniques, Delinquency Management, Regulatory Compliance Benefits: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, Other voluntary coverages, Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, Monthly Bonus Program