Associate AI Operations at Atonom in Provo, UT

Summary: Atonom is a company that builds intelligent AI agents to empower businesses. The Associate AI Operations role involves configuring, deploying, and optimizing AI Cloud Employees for customers, working closely with clients to understand their operational needs and troubleshoot issues. Responsibilities: - Help monitor, maintain, and optimize deployed AI Cloud Employees across the customer base - Join client calls to understand operational needs and translate them into AI workflow configurations, including prompt tuning, automation logic, and QA checks - Troubleshoot operational issues with guidance from senior team members. Dig into logs, spot failure patterns, and help resolve problems quickly - Document operational procedures, build runbooks, and contribute to internal knowledge bases - Share product feedback with Engineering and Product teams, including reliability trends, performance gaps, and customer pain points Required Qualifications: - Recent graduate (or soon to be) in Computer Science, Information Systems, Business Analytics, Operations Research, or a related field - Self-taught candidates with relevant experience are also welcome - Operationally minded. You like understanding how systems work end-to-end and figuring out how to make them run more smoothly - Interested in LLMs and prompt engineering. You've gone beyond basic usage and started exploring how AI performs in real-world workflows - A strong communicator who can translate operational findings and technical details into language that non-technical audiences understand - Self-directed and low-ego. You ask good questions, take feedback well, and move fast in ambiguous situations Preferred Qualifications: - Exposure to workflow automation tools (Zapier, Make, or similar) - Basic understanding of APIs, webhooks, or data integrations - Familiarity with SQL, Python, or JavaScript - Experience with CRMs like Salesforce or HubSpot - Any hands-on project involving LLMs or prompt engineering (personal, academic, or professional) Required Skills: AI operations, Prompt engineering, Workflow automation tools, API understanding, Data integrations, SQL, Python, JavaScript, CRM systems, Self-direction, Curiosity Benefits: PTO accrual starts on day one., Competitive health benefits package., Paid holidays and company events., Competitive salary.