Cloud Support Technician (Remote - US) at Atmosera in Remote

Summary: Atmosera empowers businesses with modern technology and human expertise. They are seeking a Cloud Support Technician to ensure the smooth operation of clients' cloud environments by providing technical support and troubleshooting issues. Responsibilities: - Monitor, analyze, and resolve incidents for customer infrastructure running in Azure - Triage, action on and disposition telemetry alerts as they come in - Install, configure, and administer customer systems in Azure - Troubleshoot and resolve technical issues related to virtual servers and networks - Escalate complex cases to Tier-2 and Tier-3 support as needed - Perform regular reviews of systems, processes, and procedures - Document systems, processes, and procedures to maintain knowledge base - Promote best practices to enhance and improve organizational processes - Communicate technical issues and solutions to clients in clear, business-friendly terms - Interact with customers to identify IT problems and troubleshoot them efficiently - Provide regular updates to clients via email, ticketing system, and phone calls - Communicate ticket status information to all team members Required Qualifications: - Previous experience in a help desk/service desk support or systems administration role - Basic understanding of operating systems (Windows and Linux) - Familiarity with virtual servers and networking concepts - A strong desire to learn and master Azure cloud technologies - Ability to analyze and resolve technical issues effectively - Excellent verbal and written communication skills - Ability to explain technical concepts to non-technical audiences - Strong customer service orientation - Ability to work collaboratively with team members and clients - Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment - Experience supporting virtual servers and troubleshooting network issues is a plus - Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus - Experience reviewing technical logs and triaging telemetry alerts Required Skills: Operating Systems - Windows, Operating Systems - Linux, Virtual Servers, Networking Concepts, Azure Cloud Technologies, Technical Support, Troubleshooting, Telemetry Alert Triage, Systems Administration, Help Desk Support, Network Operations Center Experience, Public Trust Clearance, Customer Service Benefits: Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!, 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year., Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family., Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests., 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends., Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you., Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program.