Support Specialist | DX at Atlassian in Magna, UT

Summary: Atlassian is a company that empowers teams globally with their software solutions. They are seeking a Support Specialist to assist customers with technical issues related to their DX platform and survey tools, providing advocacy and troubleshooting support while collaborating with engineering and customer experience teams. Responsibilities: - Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly - Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams - Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product - Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls - Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources Required Qualifications: - 0–2+ years of customer-facing technical support or solutions engineering experience - Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc - Understanding of APIs and how systems connect via webhooks or tokens - Comfort troubleshooting and explaining technical concepts to both technical and non-technical users - Familiarity with authentication concepts (OAuth, SAML, token-based auth) Required Skills: Technical Support Experience, API Understanding, GitHub Important Skills: Survey Tools Experience Nice-to-Have Skills: Customer Advocacy, Process Improvement, Security Concepts Familiarity Benefits: Health and wellbeing resources, Paid volunteer days