Customer Service Representative at Atlas Credit… · Austin

Summary: Atlas Credit Company Inc. is a family-owned financial institution dedicated to providing exceptional customer service. The Customer Service Representative (CSR) role involves building relationships with customers, handling complaints, and ensuring high customer service standards are met. Responsibilities: - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution - Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies - Take the extra mile to engage customers - Provide accurate, valid, and complete information by using the right methods/tools - Provide exceptional service to all customers - Data entry of loan applications/documents - Maintain office cash with accuracy and proper security - Grow the office by marketing to new and existing customers - Minimize delinquency through appropriate collection activities - Make a large number of outgoing calls - Manage incoming calls - Identify and assess customers’ needs to achieve satisfaction - Maintain valid Driver’s License and Insurance for vehicle Required Qualifications: - Minimum Experience: Entry-level - Employment Status: Full-Time - Compensation: 15.00 - Location: Austin, Texas, United States - Location Type: IN_OFFICE - Proven customer service or financial service experience - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skill - Ability to multi-task, prioritize, and manage time effectively - Effective reasoning skills - Willingness to learn new skills - Maintain valid Driver's License and Insurance for vehicle - Language: English (Required) Preferred Qualifications: - High school or equivalent - Customer service: 1 year - Familiarity with CRM systems and practices - Track record of over-achieving quota - Spanish Required Skills: Financial service, CRM systems, Data entry Benefits: Group health insurance plans, Optional dental and vision insurance, Paid vacation and sick time, 401(k) Plan with matching, Paid major holidays, Bonuses