Owner Services Manager at Atlantis Resorts in Bahamas, The Bahamas

The Owner Services Manager is responsible for developing and maintaining positive relationships with property owners while ensuring all owner requests, concerns, and inquiries are addressed promptly and effectively. This role oversees owner services operations, unit management, preventive maintenance coordination, and concierge-style services for owners and their guests. Working closely with senior leaders across Operations, Engineering, Finance, Security, Housekeeping, and Food & Beverage, the successful candidate will help ensure the highest standards of owner satisfaction and property maintenance.

Key Responsibilities

• Foster strong relationships with owners to build trust, loyalty, and engagement.
• Serve as the primary contact for owner inquiries, requests, and concerns.
• Manage and resolve owner service and maintenance issues, ensuring timely follow-through.
• Oversee owner unit inspections and coordinate cleaning, repairs, and preventative maintenance programs.
• Supervise, mentor, and train the Owner Services Coordinator.
• Maintain owner records, agreements, correspondence, and preference profiles.
• Manage owner and guest reservations, special requests, and unit assignments.
• Arrange personalized services, including transportation, dining reservations, excursions, spa treatments, and amenities.
• Assist with property sales and ownership transfers by liaising with attorneys, brokers, and title companies.
• Update owner communications platforms and prepare owner newsletters and correspondence.
• Conduct property orientations and welcome experiences for owners and guests.
• Partner with internal departments to ensure owner residences and facilities are maintained to the highest standards.
• Monitor owner fitness center and residential areas to ensure cleanliness, safety, and presentation standards are met.
• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

The ideal candidate is:

• Service-oriented and passionate about exceeding expectations.
• Professional, polished, and highly confidential.
• A strong leader who inspires teamwork and accountability.
• Proactive, resourceful, and solutions focused.
• Skilled at building relationships with owners, guests, and internal stakeholders.

Why Join Us?

• This is an exciting opportunity to play a key role in delivering world-class owner experiences within a luxury residential and hospitality environment. If you thrive in a fast-paced setting and enjoy creating exceptional experiences for owners and guests, we would love to hear from you.

Apply today and become part of a team dedicated to excellence in owner services and hospitality.