Cove Coordinator at Atlantis Paradise Island in Location not listed

Main Duties and Responsibilities:

• Assumes responsibilities in the absence of the Asst. Director or Director.

• Drives the Guest experience to ensure that the company and divisional goals of 90% or better are met.

• Executes organization goals, policies and procedures.

• Represents the resort brand, its owners, shareholders, management and employees in an excellent manner.

• Reviews forecasts and remains aware of all functions and activities during shift.

• Conducts briefing sessions daily, advising staff of objectives.

• Generates and produces the department’s daily briefing and activity sheet.

• Registers guests upon check-in.

• Ensures that guests understand their hotel package, additional charges, use of room key.

• Explains any current information on property as required by management.

• Assists with recommending change rooms and activities for guests during sold out periods.

• Assists with room changes and upgrades.

• Advises management and coordinators of any changes that may impact room blocks or availability for arriving guests.

• Handles guest complaints in a prompt and efficient manner and works to resolve as many issues as possible, prior to guest departure.

• Ensures that the process of posting and correcting relevant charges of guest account is accurate and is in compliance with company’s standards.

• Make decisions for complimentary allowances based on poor service for up to $1,000.00.

• Responds to calls from RCC to expedite guest requests or address concerns.

• Drives follow-up and response to service logs and reports in a timely manner.

• Assists in maintaining the repeat guests’ program and maintenance of guest history.

• Perform other reasonable duties that may be requested from time to time by management.

• The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands. 

Required Qualifications:

• At a minimum must have completed High School with above average grades.
• College degree preferred but not essential.  If a college degree is not achieved the following qualification is essential.
• Minimum 2 years’ experience in a customer service related field, preferably the hospitality industry.
• Proficiencies in the following computer applications:

  • Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint and Lodging Management System (LMS)

• Proven ability to plan, organize and execute requests.
• Outstanding verbal and written communication skills.
• Ability to work in a self-motivated environment with little supervision.
• Ability to manage the administration of multiple tasks at one time.