Claims Support Administrator - Subrogation at Athens Services · Los…

Summary: Athens Services is seeking a Claims Support Administrator to enhance the operational effectiveness of their Claims Department. The role focuses on subrogation recovery, liability investigations, and claims administration, requiring strong communication and analytical skills. Responsibilities: - Support and administer company-wide subrogation recovery efforts - Review claims, incident reports, repair estimates, and supporting documentation to identify recovery opportunities - Coordinate with Maintenance Departments, body shops, vendors, and third-party repair facilities regarding damages and repair estimates - Assist with liability investigations related to auto, workers’ compensation, property damage, and general liability claims - Communicate with claimants, customers, employees, witnesses, vendors, and insurance representatives to gather information and support investigations - Prepare and process liability determination letters and claims-related correspondence - Secure and organize documentation necessary for timely claims resolution and recovery efforts - Review incident reports for accuracy, completeness, and proper documentation - Identify questionable, high-risk, repeat, or potentially fraudulent claims and escalate concerns appropriately - Maintain detailed activity notes, diaries, and claim documentation within claims management software (currently MDI Claims 360 Manager) - Process claims-related payments and invoices through Workday - Generate monthly claims and risk trend reports - Assist with identifying loss trends, recurring damages, operational risks, and prevention opportunities - Develop and maintain strong working relationships with Operations, Sales, Maintenance, Accounting, and external business partners - Participate in department meetings, investigations, and operational review discussions - Assist with incident investigation training and claims-related process improvements for Supervisors and Operations teams - Maintain confidentiality of all claims records and sensitive information - Manage difficult or escalated claimant/customer interactions professionally and effectively - Perform other duties as assigned Required Qualifications: - High School Diploma or G.E.D. equivalent required - Previous experience in claims administration, subrogation, insurance, risk management, fleet, or related administrative support preferred - Strong understanding of claims handling, liability review, and investigative processes preferred - Advanced knowledge of Microsoft Office applications, particularly Excel - Strong analytical, organizational, and problem-solving skills - Ability to communicate effectively and professionally, both verbally and in writing - Ability to work effectively with all levels of employees and external partners - Strong attention to detail with the ability to prioritize and manage multiple tasks - Ability to work independently and within a team environment - Ability to maintain confidentiality and professionalism in sensitive situations - Travel as needed Required Skills: Claims Administration, Subrogation, Liability Review, Investigative Processes, Microsoft Excel, Claims Management Software, Workday Benefits: Competitive wages, Comprehensive benefit package Medical, Dental, Vision, 401K, Life Insurance, Paid Vacation and Sick Time, Career plan, Recognition programs, Professional development learning, An exceptional work environment