athenahealth→
Customer Success Intern at athenahealth in Boston MA
InternshipOn-siteFull-timeBoston MA
Skills
ai transformationstrategic planningbusiness operationsdata analysishealthcare technologycustomer success
Job Description
Summary: athenahealth is a company focused on creating a thriving ecosystem for accessible and sustainable healthcare. They are seeking a Customer Success Strategy & Business Operations Intern to support strategic and operational work within their Customer Success organization, providing exposure to high-priority initiatives related to AI transformation and business operations.
Responsibilities:
- Customer Success AI transformation strategy and planning
- Business case development and analysis
- Strategic roadmap development
- Operating model and process design
- Divisional initiative and goal reporting
- Customer Success business cadence support
- Customer performance and operational analysis
- Executive and leadership-facing materials
Required Qualifications:
- We're looking for candidates who are interested in strategy, business operations, AI transformation, process development, strategic planning, and customer success
- Comfort with analysis and working with data
- Strong communication skills, including the ability to synthesize information clearly and concisely
- Curiosity and eagerness to learn about healthcare technology, customer success, and business operations
- Ability to work in ambiguity and help bring structure to complex problems
- Experience working collaboratively toward project goals and deadlines
- Interest in healthcare, technology, consulting, operations, or strategy
Required Skills: AI transformation, Strategic planning, Business operations, Data analysis, Healthcare technology, Customer success
Benefits: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs., We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation., In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons., We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Benefits
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.