Fiber Technician II-Des Moines, West Des Moines… at AT&T · Des Moines

Summary: Forged Fiber is committed to delivering fast and reliable connectivity through a state-of-the-art fiber network platform. The Fiber Technician II role involves installing, repairing, and testing internet and broadband services for homes and small businesses, while ensuring excellent customer service and adherence to safety protocols.

Responsibilities:
- Perform all in-home installation and service work for consumer and small business customers, including but not limited to ONT, SmartNID, gateways, extenders, Ethernet, and fiber inside wiring
- Performs testing, turn up and maintenance of outside and / or inside plant and equipment
- Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications
- Interact with customers professionally and courteously (on‑site and by phone); explain features, usage, applications, and equipment capabilities
- Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities
- Install, repair, reconnect, rearrange and hang drops and cable as needed for service delivery and service repair
- Place, flag, and bury or dig in buried drops for permanent installations
- Place, flag, and bury or dig in temporary buried drops
- Repair buried drops by placing new drops or repairing existing ones
- Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder
- Install mechanical connectors using the appropriate installation kit and connectors
- Perform fiber fusion splicing, whether existing or new
- Place and repair aerial fiber enclosures as part of the service process
- Place and repair buried fiber enclosures as needed
- Replace connectorized terminals to install, maintain or restore service
- Attach or re-attach cables to poles safely and securely
- Place, replace, and rearrange splitters to ensure proper network functionality
- Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc
- Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repair) and repair tickets from supervisor or other designated employees and performs specified work
- Perform single and multi- fiber fusion splicing for section replacements, multiple enclosures, and cable cuts
- Replace fiber cables and carry out single fiber, multi-fiber and ribbon splicing and testing as required
- Conduct manhole and underground work, including gas detection, pumping, and ensuring fresh air circulation
- Complete pit work and shoring activities, manage contractor engagement, set up platforms, and use gas detectors
- Re-lash and attach cables as necessary
- Carry out Optical Line Terminal (OLT) work, including handling power, Small Form-factor Pluggable (SFPs), cards, jumpers, Distribution Point Unit (DPU), and accessing Remote Terminal / Central Office (RT/CO) facilities
- Utilize a company assigned electronic devices for work orders, diagnostics, documentation, and communication
- May require a Commercial Drivers License (CDL)

Required Qualifications:
- Possess a valid state driver's license and maintain a satisfactory driving record
- Ability to climb and work at elevations exceeding 18 feet, such as on ladders or poles
- Excellent interpersonal and customer service skills
- Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment
- Capability to work in confined spaces such as attics, crawl spaces, and manholes
- Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds
- Ability to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather
- 0 to 2 years of relevant experience
- High school diploma required

Preferred Qualifications:
- Prior experience with fiber splicing
- Prior experience performing installation, maintenance of fiber-based services
- Prior experience working on and with Outside Plant

Required Skills: Fiber splicing, Fiber optic installation, Fiber optic testing, Optical Time Domain Reflectometer (OTDR), Opti-meter, Fault finder, Mechanical connector installation, Fiber fusion splicing, Aerial fiber enclosure installation, Buried fiber enclosure installation, Connectorized terminal replacement, Cable attachment to poles, Splitter installation and replacement, Reading technical drawings and blueprints, Manhole and underground work, Gas detection, Optical Line Terminal (OLT) handling, Small Form-factor Pluggable (SFP) modules, Distribution Point Unit (DPU) handling, Remote Terminal / Central Office (RT/CO) access

Benefits: Comprehensive package featuring a broad range of Health benefits, Comprehensive package featuring a broad range of Life benefits, Comprehensive package featuring a broad range of Voluntary Lifestyle benefits, Other perks that enhance your physical, mental, emotional and financial wellbeing