Fiber Technician I - Salt Lake City, UT at AT&T in Murray, UT

Summary: Forged Fiber is dedicated to delivering fast and reliable connectivity through a state-of-the-art fiber network. The Fiber Technician I role involves installing, repairing, and testing internet and broadband services for homes and small businesses, while ensuring excellent customer service.

Responsibilities:
- Perform all in-home installation and service work for consumer and small business customers, including ONT, SmartNID, gateways, extenders, Ethernet, copper, and fiber inside wiring
- Interact with customers professionally and courteously (on‑site and by phone); explain features, usage, applications, and equipment capabilities
- Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities
- Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications
- Install, repair, reconnect, rearrange and hang aerial drops as needed for service delivery and service repair
- Place, flag, and bury or dig in buried drops for permanent installations
- Place, flag, and bury or dig in temporary buried drops
- Repair buried drops by placing new drops or repairing existing ones
- Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder
- Install mechanical connectors using the appropriate installation kit and connectors
- Perform fiber fusion splicing, whether existing or new
- Place and repair aerial fiber enclosures as part of the service process
- Place and repair buried fiber enclosures as needed
- Replace connectorized terminals to install, maintain or restore service
- Attach or re-attach cables to poles safely and securely
- Place, replace, and rearrange splitters to ensure proper network functionality
- Utilize a company assigned electronic devices for work orders, diagnostics, documentation, and communication
- Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc
- Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repair) and repair tickets from supervisor or other designated employees and performs specified work

Required Qualifications:
- Possess a valid state driver's license and maintain a satisfactory driving record
- Ability to climb and work at elevations exceeding 18 feet, such as on ladders or poles
- Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment
- Capability to work in confined spaces such as attics and crawl spaces
- Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds
- Ability to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather
- 0 to 2 years of relevant experience
- High school diploma required
- Background screening (e.g. criminal history, motor vehicle record, and/or drug screening) consistent with role requirements and applicable law

Preferred Qualifications:
- Some customer service or related experience

Required Skills: Fiber optic installation, Fiber fusion splicing, Use of OTDR, Use of Opti-meter, Use of fault finder, Installation of ONT, Installation of SmartNID, Installation of gateways and extenders, Ethernet wiring, Copper wiring, Fiber inside wiring, Line Station Transfer (LST), Aerial fiber drop installation, Buried fiber drop installation, Reading technical drawings and blueprints, Use of electronic devices for diagnostics and documentation, Climbing and working at heights, Safety adherence

Benefits: Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.