Call Center Sales Representative at AT&T in Richardson, TX

Summary: AT&T is a global leader in communications and technology, seeking a Call Center Sales Representative. In this role, you will assist Business customers with their requests and inquiries on various products and services while driving sales and ensuring an outstanding customer experience. Responsibilities: - You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers - You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services - You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution - With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service - You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements - Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications - In this full-time position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service Required Qualifications: - Call center or customer service experience - Flexibility to work any schedule during hours of operation of 7:45am - 7pm Monday - Friday is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required - Desire to work onsite in one of our call centers Required Skills: Call center experience, Customer service experience, Wireless local number portability (WLNP), Technical support, Sales, Billing and collections, Troubleshooting voice and data issues, AT&T products and services, Thoughtful listening Benefits: Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone, Tuition reimbursement program, Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)., Paid Parental and Caregiver Leave., Medical/Dental/Vision coverage, 401(k) plan, Adoption Reimbursement, Disability Benefits (short term and long term), Life and Accidental Death Insurance, Supplemental benefit programs: critical illness/accident hospital indemnity/group legal, Employee Assistance Programs (EAP), Extensive employee wellness programs