In-Home Sales & Tech Support (Part-Time) at Asurion in Detroit, MI

Summary: Asurion is a global technology solutions industry leader whose products and services help customers worldwide. The In-Home Sales & Tech Support representative provides in-home customer service, resolves technology issues, and sells tailored products through the company’s Serve, Solve, Sell approach.

Responsibilities:
- Meet customers in-home, in-office, or wherever they are. Asurion will pre-schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets
- Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first
- Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge
- Ensure customers leave with a resolution that works and a product that addresses their future tech needs
- Leverage Asurion’s growing range of products to offer tailored solutions to customers
- Listen actively to identify customer needs and position products uniquely to meet those needs
- You’ll use strong negotiation and communications skills – you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale

Required Qualifications:
- This is a local, in-home field role requiring daily travel to customer residences – not Remote
- This is a part-time role with afternoon and evening availability required
- Most positions follow a standard 5-day schedule from 4:05 PM–9:00 PM (end time may vary based on customer needs)
- In select markets, a flexible 4+ day schedule may be available
- Under this option, you must provide 25 hours of availability each week across at least 4 days, and at least 1 of those days must fall on a weekend (Saturday or Sunday)
- Shifts are scheduled between 12:05 PM and 9:00 PM
- You may start as late as 4:00 PM, but you must be available to work until 9:00 PM on your scheduled days (end time may vary based on customer needs)
- If the flexible option is available in your market, you may choose between the two schedules
- Comfortable working in a sales environment with set targets
- A valid driver's license and satisfactory driving record with at least 1 year driving experience
- Ability to provide proof of valid car insurance (excluded: Manhattan)
- A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse. The maximum expected travel distance is 120 miles, one-way
- Work a varied 5-day week schedule designed to meet customers on their timeline –this will include evenings, weekends and holidays
- A personal cellphone to keep in the know while on the job
- Must be comfortable working around household pets
- Efficient, adaptable, goal-oriented and persuasive communication skills
- Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
- Naturally outgoing individual who thrives in human interaction
- Work hours may vary based on business needs and market demand. While a standard schedule is provided, flexibility may be required

Required Skills: Sales, Technical Support, Valid Driver’s License

Benefits: Earned pay can now be accessed early, Uncapped commissions based on your sales performance paid bi-weekly, Mileage reimbursement based on IRS guidelines paid weekly, 35 dollar phone stipend paid monthly, 3 weeks paid training where your success is our top priority