Client Success Manager at Asurion in Sterling, VA

Client Success Manager Location: Sterling - Pacific Boulevard Client Success Manager Department: Product & Engineering Location: Sterling, VA Asurion is seeking a talented, driven, and engaging Client Success Manager. This individual should demonstrate a strong passion for discovery and a genuine eagerness to design user experiences that deliver meaningful impact to our users’ businesses. As a Client Success Manager, you will play a vital role on the team, supporting and optimizing our current platform and helping to build a new, innovative and robust platform for  our end users. Role Overview This role acts as the central link between clients, product and engineering teams, ensuring client needs directly inform product development while driving adoption, retention, and growth across all accounts. You will partner cross-functionally to support, define, launch, and optimize solutions while managing client relationships, driving adoption, and maximizing value for our clients. Key Responsibilities Client Strategy & Execution Support the product vision and roadmap by defining requirements for new capabilities and enhancements Create wireframes and UX concepts to communicate product features to stakeholders and development teams Partner with Product, Engineering, Operations, and Business teams to design, launch, and iterate on new features and pilots Manage release priorities based on roadmap, capacity, and business impact Track product performance and generate insights to inform decisions and continuous improvement Develop training materials and lead enablement efforts for internal and external stakeholders Client Success & Account Growth Own and manage a portfolio of client accounts as the primary post-sale point of contact Build strong relationships with stakeholders and align product capabilities to client goals Drive product adoption and ensure clients are realizing full value Monitor client health, proactively address risks, and drive renewals Identify and execute on growth opportunities including upsell, cross-sell, and expansion Lead account planning and develop tailored proposals aligned to client needs Advocate for client needs internally while balancing business objectives Insights, Communication & Collaboration Use data and analytics to monitor product and client health, generate actionable insights, and guide decision-making Communicate product updates, roadmaps, performance, and recommendations to stakeholders through presentations and reporting Collaborate cross-functionally in a highly matrixed environment to deliver solutions and drive alignment What You’ll Need to Succeed Ability to translate product capabilities into clear business value Strong analytical skills with experience interpreting data, building dashboards, and tracking performance metrics Understanding of program economics and ability to identify optimization opportunities Experience working with cross-functional teams to deliver technology solutions Client-first mindset with an understanding of user-centered design principles What You Bring Data-driven, problem-solving mindset with a bias toward action Strong communication, presentation, and interpersonal skills Ability to influence stakeholders across all levels of the organization Curiosity and a desire to deeply understand products, clients, and the broader ecosystem Collaborative, team-oriented approach with a high sense of ownership and accountability Qualifications Bachelor’s degree in Business, Marketing, or a related field 1–3 years of experience in product, client/customer success, account management, or technology-related roles Familiarity and usage of AI tools and technologies preferred Familiarity with cloud and mobile technologies (e.g., React/React Native) preferred Experience in industries such as telecommunications, insurance/claims, service, logistics, or related fields preferred Working knowledge of tools such as Excel, PowerPoint, Visio, SQL, and Figma Experience with Jira and Confluence preferred Understanding of project management principles Strong written and verbal communication skills Additional Information Up to 10–20% domestic and international travel may be required