Student Support Assistant, Internships and… at ASU Gammage · Campus:…

Summary: Arizona State University is a new model for American higher education, and they are seeking a Student Support Assistant for their Internships and Career Futures program. This entry-level role involves connecting students with academic and career resources, facilitating internship experiences, and supporting program operations and marketing initiatives. Responsibilities: - Supports the coordination and day-to-day administration of undergraduate and graduate internship and career readiness programs (in-person and online) in support of student success and retention - Serves as a primary student support contact, providing guidance, resources, and referrals related to internships, career exploration, and academic success, with increasing responsibility as experience is gained - Progressively develops advising skills and professional judgment, with the opportunity to take on increased responsibility in student coaching, academic advising support, and career readiness guidance as experience grows - Monitors student internship progress and responds to questions or concerns, exercising sound judgment and escalating complex or sensitive issues as appropriate - Provides front-line customer service and student support to students, faculty, staff, and visitors, offering accurate information and directing individuals to appropriate academic and career resources - Demonstrates professionalism, discretion, and sound judgment when handling sensitive student information in compliance with university policies (e.g., FERPA) - Utilizes university systems and CRM platforms (e.g., Salesforce, PeopleSoft, E2E or similar systems) to support student services, track requests, and maintain accurate student records - Supports intake, triage, and routing of student inquiries to appropriate academic or administrative units - Supports administrative processes such as internship documentation, course overrides, academic registration support, and student record management - Maintains and updates data tracking systems (e.g., spreadsheets, databases, dashboards) to monitor student participation, internship progress, and program outcomes, demonstrating strong attention to detail and accuracy - Assists with tracking student outcomes and alumni placements; supports data collection and basic program reporting - Assists with and facilitates student program initiatives, including onboarding, orientations, workshops, and career readiness programming (virtual and in-person), including occasional evening and weekend events as needed - Supports coordination of events and program logistics, including scheduling, communications, space management, and on-site event support - Collaborates with faculty, staff, campus partners, and alumni to support student program initiatives, student engagement, and recruitment efforts - Assists in maintaining relationships with internship partners and employers by supporting communications, outreach, and coordination activities - Manages program communications, including shared email inboxes, student outreach, alumni communications, and the development and distribution of program newsletters, ensuring accuracy and consistency - Coordinates scheduling and communications using collaboration tools (e.g., Slack, Zoom, Google Workspace or similar platforms) - Supports outreach, recruitment, and engagement efforts by helping identify and connect with prospective students and alumni partners - Develops and implements program marketing and outreach materials, including social media content, digital and print graphics, and promotional campaigns - Maintains and updates program web pages and online content to ensure accuracy, accessibility, and visual and ASU branding consistency - Assists in promoting events, student opportunities, alumni engagement initiatives, and program achievements through multiple communication channels, including email campaigns and newsletters - Supports public relations efforts by helping draft and share program highlights, student and alumni success stories, and promotional content - Tracks and analyzes engagement metrics (e.g., email campaigns, social media, event participation) to inform outreach strategies and improve program visibility and effectiveness - Designs visually engaging materials using tools such as Adobe Creative Suite, Figma, or Canva to enhance program visibility, branding, and engagement - Assists in identifying opportunities to improve program processes, communications, and overall student experience, with opportunities to take on increasing ownership of projects and initiatives over time - Participates in team meetings, training, and professional development opportunities - Builds on prior experience in a student or administrative support role within a higher education setting to transition into an entry-level professional position with increasing responsibility and autonomy - Performs other duties as assigned Required Qualifications: - Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved - Demonstrated ability to create engaging visual and digital content (e.g., social media, web, or print materials) - Strong written and verbal communication skills, with attention to clarity, professionalism, and detail - Demonstrated organizational skills, with the ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment - Ability to work both independently and collaboratively under supervision in a team-oriented setting - Demonstrated ability to build and maintain effective professional relationships with students, faculty, staff, alumni, and community partners - Strong customer service orientation and ability to interact with various populations in a professional and approachable manner - Basic proficiency with Microsoft Office and/or Google Workspace, and willingness to learn university systems (e.g., PeopleSoft, Salesforce, or similar platforms) - Experience or familiarity with data tracking, spreadsheets, reporting tools, or engagement analytics, with exceptional attention to detail and accuracy - Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment - Demonstrated problem-solving skills and ability to adapt to changing priorities and evolving program needs Preferred Qualifications: - Bachelor's degree in graphic design, media design, communications, English, or a related field - Experience (academic, internship, or professional) in student support, program coordination, communications, marketing, public relations, or a related area Required Skills: Student support, Program coordination, Academic advising, Career readiness guidance, CRM platforms Salesforce, CRM platforms PeopleSoft, CRM platforms E2E, Data tracking, Microsoft Office, Google Workspace, Digital content creation, Marketing, Public relations, Graphic design tools Adobe Creative Suite, Graphic design tools Figma, Graphic design tools Canva, Customer service orientation, Discretion