Local Case Intake Advisor and Call… at AstraZeneca · Mexico -…

Local Case Intake Advisor and Call Handler (English), GBS Patient Safety (Temporary -12 months)

Location: Mexico - Guadalajara

Join AstraZeneca’s Global Business Services Patient Safety team and play an important role in protecting patients by supporting the accurate and timely management of Individual Case Safety Reports (ICSRs).

As a Local Case Intake Advisor and Call Handler, you will manage the intake, processing, documentation, and follow-up of safety reports received through local country mailboxes and follow-up calls. You will work closely with local Marketing Companies and a broad range of internal and external stakeholders, including healthcare professionals, patients, consumers, health authorities, and external service providers.

Working under the guidance of the Case Intake Team Manager, you will independently deliver routine activities, resolve moderately complex issues, and ensure that all work is completed in accordance with AstraZeneca policies, Good Pharmacovigilance Practice, and applicable national regulatory requirements.

Key Responsibilities

• Conduct follow-up calls with healthcare professionals, patients, consumers, and other reporters to obtain information required for ICSR processing.
• Monitor local country mailboxes for adverse events and follow-up requests, and accurately document call outcomes, contact attempts, and information received.
• Support the handling and processing of adverse event reports from clinical, post-marketing, literature, and Organized Data Collection Program sources.
• Review, assess, process, and track safety information in applicable pharmacovigilance systems and tracking tools.
• Identify Product Quality Complaints and Product Security complaints, including collecting information required for adverse event reporting.
• Support responses to health authority queries relating to ICSRs and telephone follow-up activities.
• Perform reconciliations to ensure the accuracy of pharmacovigilance data transferred and received.
• Support regulatory database screening, literature searches, document filing, and archiving activities where required.
• Contribute to the implementation of Corrective and Preventive Actions, late-log processing, quality incident reporting, and audit and inspection readiness.
• Support the local Patient Safety team during audits and regulatory authority inspections.
• Work collaboratively with Medical Information, Medical Affairs, Clinical Operations, Regulatory Affairs, Commercial, Quality Assurance, Legal and Privacy, Global Regulatory Affairs, Global Patient Safety, and external partners.
• Provide Patient Safety expertise and guidance to local Marketing Company stakeholders on issue management, information gathering, action plans, and safety data.
• Complete required training and maintain current knowledge of relevant regulations, procedures, product status, and product safety commitments.

Required Qualifications

• Degree in Pharmacy, Medicine, or another relevant scientific discipline.
• Knowledge of pharmacovigilance and Good Pharmacovigilance Practice.
• Understanding of relevant health authority regulations.
• Experience or capability in call handling and conducting structured follow-up interactions.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and accurate documentation skills.
• Excellent knowledge of Microsoft Excel.
• Effective problem-solving skills and a lateral, practical approach to resolving issues.
• Ability to collaborate effectively across functions and with internal and external stakeholders.
• Understanding of vendor or external service provider management.

Preferred Qualifications

• Influencing and conflict-resolution skills.
• Medical knowledge within AstraZeneca’s therapeutic areas.
• Project management experience.
• Experience participating in above-market or global projects.
• Experience supporting audits or regulatory authority inspections.

Why Join Us

This role offers the opportunity to:

• Make a meaningful contribution to patient safety and the safe use of AstraZeneca medicines.
• Build experience across the full range of local pharmacovigilance and ICSR activities.
• Collaborate with diverse stakeholders across local Marketing Companies, global functions, health authorities, healthcare professionals, and external partners.
• Contribute to quality management, regulatory compliance, audit readiness, and continuous improvement.
• Develop your expertise in a globally connected Patient Safety environment while working in accordance with AstraZeneca’s values and Code of Conduct.

How to Apply

If you have the scientific background, pharmacovigilance knowledge, communication skills, and attention to detail required for this role, submit your application through the relevant AstraZeneca careers or job-board posting. Please ensure your application demonstrates your experience in patient safety, case intake, follow-up calls, pharmacovigilance systems, or related regulatory activities.

Date Posted

19-Aug-2026

Closing Date

01-Sep-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.