Desktop Engineer – EUC, Intune, SCCM &… at Astra-North… · Montreal

Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop

Required Skills & Experience

Core Desktop Technologies

• 8+ years of End User Computing (EUC) and Desktop Support experience.

• Strong expertise supporting:

• Windows 10/11

• macOS

• Microsoft 365

• Endpoint Computing Technologies

• Virtual Desktop Infrastructure (VDI)

Endpoint Management

• Microsoft Intune

• Microsoft Endpoint Manager

• SCCM/MECM

• Active Directory

• Entra ID (Azure AD)

• Group Policy Administration

Virtual Desktop Technologies

• Azure Virtual Desktop (AVD)

• Citrix Virtual Apps & Desktops

• VMware Horizon

• Remote Desktop Services

Application Support

• Microsoft Office 365

• Outlook

• Teams

• VPN Clients

• Enterprise Business Applications

• Browser and Plugin Support

Infrastructure Knowledge

• Wi-Fi Connectivity

• LAN/WAN Fundamentals

• DNS and DHCP Basics

• Printing Services

• Authentication and Access Management

• Endpoint Security Controls

IT Service Management

• Incident Management

• Problem Management

• Request Fulfillment

• Knowledge Management

• Service Transition Support

• Change Management

Tools

• ServiceNow

• JIRA

• Microsoft Intune

• SCCM/MECM

• Active Directory

• PowerShell

• Microsoft 365 Admin Tools

Preferred Qualifications

• Experience supporting Banking and Financial Services environments.

• Expertise in large-scale desktop migrations and device refresh programs.

• Microsoft Modern Desktop Administrator certification.

• ITIL Foundation certification.

• Experience supporting global enterprise user communities.

• Knowledge of endpoint security and compliance requirements.