Technical Support Associate at Assurant · Mexico…

Technical Support Associate Location: Mexico City Technical Support Associate Ubicación: CDMX Área: Tecnología (IT) Hibrido: Días en oficina/Home Office Sueldo mas prestaciones superiores a las de ley Resumen del puesto Buscamos un/a Technical Support Associate con 1 a 3 años de experiencia para brindar soporte técnico de primer nivel y apoyar la operación diaria de nuestros sistemas y servicios. La posición contribuye a la estabilidad operativa mediante la atención de incidencias, monitoreo de plataformas y correcta ejecución de procesos establecidos. Responsabilidades clave • Atención y seguimiento de tickets e incidentes de primer nivel (L1). • Monitoreo de sistemas y validación de la disponibilidad de servicios. • Soporte básico a aplicaciones y plataformas tecnológicas. • Documentación y escalamiento de incidentes conforme a procedimientos definidos. • Colaboración con otros equipos técnicos cuando sea necesario. • Gestión básica administrativa del presupuesto de proveedores del área Requisitos 1 a 3 años de experiencia en soporte técnico o roles similares. Conocimientos básicos de Windows y operación de sistemas. Active Directory Nociones de Azure Cloud Experiencia en atención de incidencias técnicas y gestión de tickets. Habilidades de comunicación y orientación al servicio. Nivel de inglés B2. Lo que ofrecemos • Oportunidad de desarrollo técnico y profesional. • Entorno de trabajo estructurado y colaborativo. • Exposición a sistemas y operaciones productivas. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.