Technical Support Analyst at Assurant in Hyderabad, Telangana, India

Technical Support Analyst Location: Mumbai Technical Support Analyst, Assurant – India The role is responsible for managing, supporting, and maintaining IT infrastructure, including hardware, software, and related systems to ensure a stable and efficient operating environment. The position provides technical support, resolves system issues, and contributes to enterprise-wide projects while ensuring seamless operations for mission-critical systems. The role also acts as a customer advocate, delivering high-quality support services to enterprise users. This position will be in Hyderabad at our India location. Duties and Responsibilities Design, install, configure, operate, and maintain systems hardware, software, and IT infrastructure Monitor and support mission-critical systems to ensure uninterrupted operations Provide technical support, troubleshooting, and root cause analysis Act as an advocate for enterprise customers by ensuring timely issue resolution Contribute to small to large-scale IT projects across the organization Collaborate with cross-functional teams and vendors for issue resolution and system improvements Maintain documentation for systems, processes, and troubleshooting steps Support service management processes and adhere to IT best practices Required Skills Strong troubleshooting and analytical skills Effective verbal and written communication skills Ability to explain technical concepts to non-technical users Customer-centric mindset with strong interpersonal skills Ability to manage multiple priorities and work under pressure Strong attention to detail and documentation skills Ability to work independently and in a team environment Knowledge across IT domains including infrastructure, networking, hardware, telephony, and applications Education Bachelor’s degree or equivalent tertiary qualification in: Computer Science Computer Systems Engineering Information Technology or related field Knowledge and hands-on exposure to: IT Infrastructure and Service Management Processes Networking (basic to intermediate concepts) Hardware and Desktop/Laptop support Servers and Virtual Desktop Infrastructure (VDI) Telephony systems Storage and database fundamentals Microsoft Office Suite Third-party enterprise applications Preferred Skills 1–3 years in IT support, help desk, or desktop support roles Experience supporting enterprise or corporate users Hands-on experience with ticketing tools (e.g., ServiceNow) Exposure to hybrid or remote workforce support models Experience working with vendors or escalation teams Technical Skills: Microsoft Windows and macOS Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint) Active Directory (user and group management) Basic networking (TCP/IP, DNS, DHCP, VPN) Hardware and peripheral troubleshooting Mobile device support (iOS, Android) Remote support tools (e.g., Bomgar) Endpoint management tools (e.g., Intune) Security fundamentals (MFA, password policies, phishing awareness) Soft Skills: Strong problem-solving abilities Time management and prioritization skills Adaptability in fast-changing environments Strong collaboration and stakeholder management Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.