Automotive Field Service Manager at Assurant in Remote

Automotive Field Service Manager Location: United States Virtual Responsible for planning, organizing, and conducting activities associated with implementing best practices to increase all aspects of profitability regarding Assurant Global Automotive products to build value and improve relationships with new client business and existing automotive accounts. What will be my duties and responsibilities in this job? Assist in the training of field team on how to interact and train service department personnel with products, from product knowledge to reimbursement levels and claim submission. Facilitate training as required to ensure understanding of products, policies, and procedures. Identify and monitor high loss accounts. Use fixed operations knowledge to conduct onsite or virtual reviews to identify the source of the high loss. Present solutions to the dealer principal and ensure they are implemented in the appropriate dealership departments. Strengthen client relationships by attending quarterly business reviews. Have thorough understanding of participation structures. Have access to and mastery of field audits, documentation, and loss reports to review with the dealer principal and make recommendations for improvement. Take part in new business presentations for prospective high-profile clients to review products, proformas, risk management, and claim reimbursement/administration. Be part of the kickoff team when implementing products at new high-profile dealerships. Lead the training of all service department personnel on products, claims administration and reimbursements. Interact with dealership service management to ensure understanding and satisfaction with Assurant programs and service levels. Act as a secondary liaison between the field team and the claims center to resolve claim concerns as they pertain to loss control. Become a subject matter expert on all products offered – coverages, exclusions, benefits & features. What are the requirements needed for this position? 5 years’ dealership experience in automotive service management Technical automotive knowledge Claims management experience as it pertains to automotive service contracts Communication Ability: The ability to reach agreement with one or more individuals on a course of action in relation to a defined goal or problem Client Relations: Maintain a strong concern for client satisfaction and loyalty and the willingness to take actions that promote it. Listening: The ability to identify and use information extracted from oral communication. Analysis: Relating and comparing data from different sources, identifying issues, securing relevant information and identifying relationships. Machine Operation: Able to use a computer (MS Word, Excel, PowerPoint) Attention to Detail: Total task accomplishment through concern for all areas involved no matter how small. Impact and Rapport Building: The ability to meet people easily and establish a trust relationship.  Make a positive first impression and exhibit confidence. Oral Communication/Presentation: Effective expressions of ideas in individual and group situations (includes gestures and non-verbal communication). Integrity: Maintaining appropriate social, ethical and organizational norms in job related activities. What other skills/experience would be helpful to have? Bachelor’s degree or equivalent 5 years’ experience as dealership fixed operations director – multiple rooftop experience preferred Technical background – ASE Certified Automobile Technician What are the working conditions and physical requirements of this job? General office demands How much should I expect to travel? 50% travel #LI-Remote Pay Range: $88,000.00 - $147,000.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.