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Customer Service Representative - East… at Associated… · El Cajon
Skills
Job Description
Customer Service Representative (CSR) Location: East County Large and Small Animal Practice - El Cajon, CA
Be the Friendly Face of ECLAP!
East County Large and Small Animal Practice (ECLAP) is seeking a personable, organized, and client-focused Customer Service Representative (CSR) to join our team in El Cajon, CA. If you love working with people and animals, thrive in a fast-paced environment, and enjoy creating positive experiences, we’d love to meet you!
About East County Large and Small Animal Practice
Located in El Cajon, CA, ECLAP has been a trusted veterinary practice serving the community for years. We’re proud to offer care for both small and large animals, creating a dynamic and exciting work environment. Our practice combines a country-style, community-focused atmosphere with advanced tools and a dedicated team of professionals.
Responsibilities
As a Customer Service Representative, your duties will include:
- Welcoming clients and their animals warmly, ensuring a positive first impression.
- Answering phone calls, scheduling appointments, and managing the clinic’s calendar.
- Processing payments, handling billing inquiries, and maintaining accurate client records.
- Communicating effectively with veterinarians, technicians, and support staff to ensure seamless clinic operations.
- Providing excellent client service by answering questions and resolving concerns.
- Maintaining a clean and organized front desk and reception area.
Qualifications
- Experience: Previous customer service or veterinary reception experience is preferred but not required.
- Skills: Strong communication, organizational, and multitasking abilities.
- Mindset: A positive attitude, attention to detail, and a passion for helping people and animals.
- Technology: Familiarity with veterinary or medical software is a plus, but training will be provided for the right candidate.
Why You’ll Love Working With Us
Discover the Benefits of Joining ECLAP
- Competitive Pay: Hourly rate based on experience.
- Comprehensive Benefits: Health, vision, and dental insurance.
- Work-Life Balance: Flexible scheduling and generous paid time off.
- Professional Growth: Opportunities for training, skill development, and career advancement.
- Supportive Team Environment: Join a collaborative and welcoming group that values your contributions.
- Dynamic Work Environment: Work with both small and large animals, creating an exciting and rewarding experience.
- Community Atmosphere: Be part of a trusted practice in the beautiful and vibrant community of El Cajon, CA.
About Associated Veterinary Partners (AVP):
ECLAP is proudly partnered with Associated Veterinary Partners (AVP), a vet-founded and operated network focused on empowering local practices to thrive. Unlike many corporate groups, AVP is not private equity-backed, allowing us to prioritize long-term success and the well-being of our teams.
AVP provides operational resources while preserving the unique identity of each clinic. As a proud supporter of Not One More Vet (NOMV), AVP is committed to promoting mental health, wellness, and professional growth in the veterinary community.
If you’re ready to support a compassionate team, build meaningful connections, and make a difference, apply today to join ECLAP as a Customer Service Representative!