Assistant Community Manager at Associated… · Peoria

We are hiring a Community Manager for our Peoria Office!

Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

Primarily responsible for assisting Area Manager and/or Community Manager(s) with the day-to-day operations of Homeowner Associations by providing effective customer service, administrative support, and other operational functions through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs), other association governing documents, and management contracts.

Position Responsibilities: • Provide administrative support to community managers assigned in the west valley/Peoria office. • Partner with AAM’s management team to ensure compliance with city, state and federal association management laws. • Develop a working relationship with association board and committee members. • Oversee the compliance appeals process. • Oversee the exterior modification (architectural) review process. • Conduct routine tours of communities, as needed, to ensure compliance with the governing documents. • Attend and record minutes of board and committee meetings as needed or requested. • Communicate with owners concerning compliance and maintenance items. • Develop and maintain open communication with vendors/contractors. • Assist in the preparation and review of project proposals. • Assist in the update of association disclosure packages. • Assist in the association’s monthly financial process. • Assist in maintaining accurate and current association records. • Maintain BoardVue daily with pertinent information for the community including tasks, disclosure documents, records, etc., ensuring tasks are completed or do not expire. • Assist in the draft and preparation of annual budgets. • Maintain deadlines for both association and governing document requirements and internal AAM initiatives. • Provide support to associations in the absence of their community manager due to PTO or vacancies. • Perform other duties as directed.

Knowledge, Skills & Abilities: • Strong computer software and internet proficiency. • Excellent interpersonal skills including positive written and verbal communication abilities. • Ability to handle multiple tasks simultaneously, establish priorities and meet deadlines. • Exceptional organizational and tracking skills • Proficiency in utilizing Outlook. • Proven customer service experience, with a strong emphasis on problem resolution. • Ability to prepare and process high volumes of administrative and customer service tasks accurately. • Ability to function efficiently in a fast-paced environment. • Ability to interact and work positively and effectively with staff at all levels. • Advanced communication skills (both verbal and written), and the ability to communicate with all levels of management, staff, residents, board and committee members and vendors/contractors. • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment: • Sitting and standing for moderate periods of time. • Utilizing personal automobile for commuting to and from assigned communities. • Walking or driving through communities to inspect common areas per management contract or as needed.