Customer Service Representative - Novo Obesity at AssistRx · Orlando

Summary: AssistRx is a company focused on Patient Solutions, and they are seeking a Customer Service Representative. This role is responsible for meeting customer expectations by assessing needs and triaging information to appropriate resources.

Responsibilities:
- Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate
- Enroll new customers to Patient Solutions
- Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure AssistRx is meeting the patient’s needs
- Data entry of incoming documents
- Understand adverse events, identify and record them
- Complete various special projects as required
- Performs other related duties as assigned by management

Required Qualifications:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
- Ability to assist with other ad-hoc projects and cross train within the call center environment
- Computer skills: Microsoft Office Suite

Preferred Qualifications:
- Some college preferred
- At least 2 years' experience in a customer service/call center setting preferred
- Medical Insurance knowledge is preferred

Required Skills: Microsoft Office Suite, Medical Insurance Knowledge, Data Entry, Adverse Event Reporting