EAM Technical Support Intern at AssetWorks in Florida, NY

EAM Technical Support Intern Location: United States - Pennsylvania Job Summary: As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology. Job Description: Company Overview AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarmingmethodology,we’vemoved beyond traditional tiered support models to create a collaborative,knowledgedrivenenvironment where problems are solved collectively and learning happens continuously. As an intern,you’lljoin a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry. Key Responsibilities • Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy. • Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers. • Document, track, and follow up on customer inquiries to ensuretimelyandaccurateresolution. •Participatein structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools. • Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives. • Use communication and support platforms such as Microsoft Teams,WebEx, Zendesk, email, and phone systems to engage with customers and colleagues. • Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases. • Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills. Requirements • Currently enrolled inor recently graduated froma degree program in Computer Science, Information Technology, or a related field. • Strong interest in technology, software systems, and customer support. • Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server,and Oracle • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently. • Quick learner with strong analytical andproblem-solvingabilities. • Detailoriented, organized, and committed to deliveringhighqualitysupport. • Collaborative mindset and ability to work effectively in a team-oriented environment. •EasternTimezone Opportunity This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations.You’llwork alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations. Worker Type: Student (Fixed Term) (Trainee) Number of Openings Available: 1 Additional Locations: United States - Florida