Seasonal Customer Service Representative… at Aspira · Remote

Summary: Aspira is a customer-focused company that provides support to customers across the US and Canada. They are seeking a Seasonal Customer Service Representative to assist customers with reservations, ticketing, and general inquiries while delivering exceptional service and building customer trust. Responsibilities: - Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues - Follow established processes to assist customers with reservations, ticketing, permits, and other services - Effectively transfer customers to the appropriate department when needed - Seek management support when necessary for complex issues or escalations - Document customer interactions accurately according to company standards - Update customer accounts and system information accurately - Meet individual KPIs and support department goals for customer service excellence - Adhere to company policies, procedures, and performance standards - Complete all required training and coaching within set timeframes - Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work - Contribute to a positive team environment by delivering best-in-class service and supporting department goals - Perform other duties as assigned to support the contact center - A flexible schedule is required, including evening or weekend hours Required Qualifications: - Applicants for this role must be currently located in the state of Maryland for this role - Applicants must be legally authorized to currently work in the United States - Aspira is unable to sponsor or take over sponsorship of employment visas (H1B, TN, J1, OPT, etc...), now or in the future - Strong customer service skills with a professional, calm demeanor - Ability to listen attentively, demonstrate empathy, and respond to customer needs - Builds rapport with customers through friendly and professional interactions - Proficient in following scripts and documenting customer interactions - Demonstrates ownership and accountability, ensuring customers receive exceptional service - Strong communication skills, both verbal and written, with excellent attention to detail - 1+ years of experience providing support in a customer service role - Proficiency in telecommunication tools and SMS - Basic proficiency in Microsoft Office Suite - General internet skills and the ability to use various online tools - A flexible schedule is required, including evening or weekend hours Preferred Qualifications: - Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio) Required Skills: Customer service skills, Telecommunication tools Important Skills: Contact center software, Microsoft Office Suite Nice-to-Have Skills: Empathy, communication skills, Attention to detail